Professional Business Telephone System Provider
We are a leading business communication provider, specialising in providing the right solution to meet your business requirements.
Seamless integrations
We can help you by providing expert advice, support and integration into existing and new services such as Microsoft 365. In this modern age, we believe that telephony is no longer a standalone service and that people and businesses want to communicate in the most convenient way for them, this means businesses need to consider adding additional communication channels into their telephone system to allow their clients and suppliers to connect with them outside of the traditional voice method.
More than just a phone system
Our telephone system brings web chat services, WhatsApp, SMS and more into one single manageable solution, with a predictable monthly price that offers value or money no matter the size of your business or number of users for many years after the installation.
Always available
MT Comms understands that business phone systems represent the heart of a company's communications. Therefore, having a robust, high quality office telephone system is essential for your company – making sure your employees stay connected and customers can always reach you.
Solutions tailored to your needs
We know that a system which works well for one company may not necessarily work for another, and therefore pride ourselves on taking the time to really understand your business's operating needs. Once armed with the information we then build and install you a bespoke business phone system, which will provide you with all the functions you require for your company to run effectively and efficiently.
Knowledgable and experienced
Over the years we have worked within numerous industries including haulage, healthcare, manufacturing, financial, design, legal and technology. So, whichever industry and whatever size of business you are, you can trust MT Comms to provide you with a phone system that is perfect for you.
Get in contact today to chat about your requirements.
Our design functions include:
Call Forwarding
Allowing you to divert calls to several different destinations in your absence.
Remote Working
Helping all employees to stay connected no matter where they are working in the world.
Hosted Voice
Our hosted platform is built and hosted in Amazon Web Services, some of the most advanced data centres in the world and includes enterprise-grade security as well as reliability, from anywhere you are connected to the internet. The result is a scalable solution that’s secure, easy to manage and simple to scale. Support is included as standard with all our hosted platforms; giving you the peace of mind that we are there if you need anything.
Mobile Applications
The mobile app telephone system is an easy to use, feature rich, cost-effective communication solution that enables users on the go to communicate in real time.
Voicemail
The perfect solution for companies who offer 24/7 customer service.
Call Reporting
This is an essential business function that helps with your team member performance management, ensuring that customers get the best experiences with your company.
Unified Messaging
This is an advanced messaging system that brings together phone, Webchat, WhatsApp, SMS and voice mail capabilities into one platform. Unified messaging offers a variety of features, including call forwarding and customised storage plans to help customers save time and money.
Voice Over IP and SIP (VoIP)
Technology that uses the internet to transport your telephone service across the internet, this allows you to make and receive telephone calls across any public and private IP network. It is imperative that businesses move over to this technology before scheduled 2025 traditional voice services such as PSTN and ISDN are switched off in the UK.
Call Recording
This functionality allows you to record the details of any incoming or outgoing calls, including date and time, call duration, and caller information in a clean and easy to view format.
Automated Attendant
This is the most common way to direct callers to the correct departments. This feature allows you to eliminate the need for extra personnel and allow your employees to focus on servicing clients.
Wireless Mobility Solutions
The next frontier for wireless! These solutions enhance our mobility, security and productivity. Our seamless solution delivers a range of complete wireless solutions, integrating voice and data networks without compromising on performance or quality and can be configured to match your needs.
Call Management
What gets measured, gets done. This is a powerful tool that helps businesses to work smarter, not harder, by providing you with advanced contact centre functions such as wall boards and full custom event reporting that can be delivered automatically or run on demand in minutes to help you understand connect trends and when to best staff your contact centres.
Software Integration
This enables our communication platform to plug into other software you use, such as your CRM or Microsoft 365 and enables you to streamline your communications by calling from screen and having client details visible before connecting with them
Hold Messaging and Advertising
The best way to ensure your customers have a great experience and come back again and again is having an engaging, responsive hold messaging strategy.
Applications
These offer flexibility and high availability that can help you maximize efficiency across multiple locations.
So, if you are looking for a new business telephone system, or to upgrade/repair your existing system, MT Comms can help!
As well as a business phone system provider, MT Comms’ services include:
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Commercial CCTV
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Internet / data connectivity
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Copper and fibre structured cabling
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Cellular services including mobile signal boosting.
As an additional service MT Comms can work as sub-contractors for your business, should you need some extra support during busy periods. We pride ourselves on our professionalism and ability to adapt to new situations, providing you and your clients with exceptional service. Contact us today to find out how we can help your business grow.